Course Description

The Buff Way: Demonstrating our Culture of Care provides the knowledge, skills, and abilities 澳门开奖结果2023开奖记录 employees need to demonstrate a culture of care that results in high student success and retention. The Buff Way is based on care standards, guiding principles, and operating guidelines developed by 澳门开奖结果2023开奖记录.听

The program will develop the skills needed to provide exceptional service to all members of the 澳门开奖结果2023开奖记录 community from internal campus partners to students to external stakeholders. Join us to learn what it means to serve our community in The Buff Way.鈥�

听Learning Outcomes

After attending this training, participants will be able to:鈥�

  • Demonstrate the mindset of a culture of care service provider鈥�
  • Demonstrate how to mitigate unconscious bias in service interactions听
  • Assess their current service skills and strengths鈥��
  • Investigate the harms that can come when we do not demonstrate a culture of care, including the impact on student retention鈥��
  • Demonstrate their knowledge of those we serve听
  • Anticipate and respond to the needs, wants and expectations of those they are serving鈥��
  • Implement a four-step process for managing a conversation to demonstrate a culture of care鈥�
  • Implement the communication skills that demonstrate a culture of care, including the art of focused questions and problem-solving skills鈥���
  • Cultivate skills for handling difficult conversations and situations when delivering service鈥��

听Who should attend

Employees who interact directly with students and others in a service capacity should take this course.鈥�

Cost

There is no cost for this program.

Upcoming Sessions

听

  • In-person: January 7th and听9th, 2025, from 9 am 鈥� 1 pm听 each day, Administrative & Research Center (East Campus) 346
  • In-person:听February 25th听and 26th, 2025, from 9 am 鈥� 1 pm听 each day, Administrative & Research Center (East Campus) 346
  • In-person: March 25th and 26th, 2025, from 12:30 鈥� 4:30 pm听 each day, Administrative & Research Center (East Campus) 346
  • In-person: May 20th and 21st, 2025, from听9 am 鈥� 1 pm听 each day, Administrative & Research Center (East Campus) 346

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Instructor(s)

Kristen Wanderlich, Senior Training and Development Specialist, Organization and Employee Development, Department of Human Resources

Ginny Taylor, Senior Training and Development Specialist, Organization and Employee Development, Department of Human Resources